Cancellation and Refund

Last Updated: [August 8, 2025]

At Let’s Go Travels, we are committed to providing our customers with seamless, personalized, and enriching travel experiences. We understand that plans may change due to unforeseen events, personal situations, or changing preferences. That is why we have created a comprehensive Return and Refund Policy that outlines the conditions, processes, and expectations around cancellations, modifications, and refunds related to our travel services—including but not limited to tour packages, hotel bookings, car rentals, and flight tickets.

This policy ensures transparency, fairness, and a hassle-free experience for every traveler using our platform.

1. General Cancellation and Refund Principles

1.1. Refund Eligibility

All bookings made through Let’s Go Travels are subject to the return and refund policies of our individual service partners (airlines, hotels, tour operators, transport providers, etc.) as well as our own internal policies. Refund eligibility is determined by the type of service booked, the nature of the cancellation request, the timeline of cancellation, and the fare or booking class selected at the time of payment.

1.2. Non-Refundable Services

Certain services may be marked as non-refundable at the time of booking—especially last-minute deals, discounted packages, promotional bookings, or special seasonal offers. These bookings cannot be refunded under any circumstances unless otherwise mentioned during purchase.

2. Cancellation Windows and Refund Structure

Note: Cancellation fees may vary depending on the partner’s terms and the category of service booked. For instance, a hotel cancellation may incur a one-night charge while a tour package might result in higher deductions due to advance resource allocation.

3. How to Cancel and Request a Refund

You may cancel a booking and request a refund by following either of these methods:

Option 1: Self-Service Cancellation

• Log into your Let’s Go Travels account

• Go to “My Bookings”

• Click on the service you wish to cancel

• Choose “Cancel Booking”

• Follow the prompts and confirm cancellation

Option 2: Manual Request

If self-service is not available or the service is already confirmed manually (such as customized tours), send an email to help@letsgotravels.world with the following details:

• Full Name

• Booking Reference Number

• Date of Booking

• Reason for Cancellation

• Preferred Refund Mode (Original Payment Method or Travel Wallet Credit)

4. Refund Processing Timelines

Once a cancellation request is approved, refunds are typically processed within the following timeframe:

Refund times may vary slightly depending on your financial institution or country of origin.

5. Service-Specific Conditions

5.1. Tour Packages

• Tours involving third-party vendors, guides, or local transport may have strict cancellation deadlines.

• Custom or private tours are only partially refundable depending on the time of cancellation and arrangements made.

5.2. Hotel Bookings

• Hotel cancellations made before the check-in date are typically refundable minus one night’s tariff or a fixed penalty.

• Some properties may allow free cancellation until a specific time window—clearly stated on the booking screen.

5.3. Flight Bookings

• Flight refunds are subject to airline policies.

• Low-cost or basic economy fares are often non-refundable.

• Rescheduling is allowed for a fee depending on the fare class.

5.4. Car Rentals

• Cars booked via our platform can be cancelled 24 hours prior to pickup for a full refund (unless marked non-refundable).

• Late cancellations or no-shows will result in forfeiture of full rental charges.

6. Refund Deduction Components

All refunds, unless specified otherwise, may be subject to the following deductions:

• Payment gateway or transaction processing fees

• Service or convenience charges

• Third-party non-recoverable costs (like non-refundable hotel deposits or airline surcharges)

• Administrative fees (up to 10% depending on service type)

7. Modification Policy

Instead of cancellation, we encourage customers to consider modifying their bookings when possible. You may be able to:

• Reschedule tour dates (based on availability)

• Change hotel or flight class (paying only the difference in fare)

• Transfer your booking to another person (if allowed by provider)

Modification charges, if any, will be clearly communicated during the process.

8. Exceptions & Force Majeure Policy

In rare situations such as:

• Natural disasters (earthquakes, floods, hurricanes)

• Political unrest or war

• Epidemics or pandemics

• Government-imposed travel bans or restrictions

We may offer additional flexibility such as:

• Full or partial refund

• Free rescheduling or deferment

• Issuance of store credit or vouchers

Each request under force majeure will be evaluated on a case-by-case basis.

9. Disputes and Escalation

If you feel your refund was incorrectly denied or improperly processed, you may escalate the matter by writing to our Grievance Redressal Team at:
grievance@letsgotravels.world

We are committed to resolving all refund-related issues fairly and within 7 working days of escalation.

10. Legal Disclaimer

This policy is governed by the laws of the Republic of India and is subject to changes without prior notice. The revised version will be made available on this page and will apply to all bookings made after the effective date of change.

Still Have Questions?

Please feel free to reach out to our support team:

• 📧 Email: help@letsgotravels.world

• ☎️ Phone: +91-8860 250 499